Dunno about the complainers out there, anything from Ecuagenera as of yet is of the highest quality. Ecuageneras quality of material, packaging and speed of shipping from Ecuador are impressive! We must remember, a percentage of leaves falling off, changing color/s ,lost should be expected. The plant is grown in "tropical "conditions and then "ripped" out of those conditions and sent on a long journey, that most likely is not tropical. We must remember, as long as the plant looks to be well grown and healthy, it usually bounces back quickly without so much as extra care. As long as the basic conditions are met, warmth, humidity and proper light ventilation etc, it should do well in it's new home.