Política de reembolso

Our Commitment to Your Plants

At Ecuagenera, we take great care in selecting and preparing every plant before it leaves our greenhouse. Because we work with living organisms, we are unable to offer monetary refunds — but we are fully committed to making sure you are satisfied with your experience.

If something doesn't arrive as expected:

Please reach out to us within 3 days of delivery so we can evaluate your case and find the best solution for you.

We offer:

• 🌿 Replacement — included in the next scheduled shipment to your region
• 🌿 Store credit — to use toward a future order

How to contact us: Send an email to sales@ecuagenera.com with your order number, photos of the plant and packaging, and a brief description of the condition upon arrival.

We review every case with care and will get back to you as soon as possible.