Dear F J,
We’re truly sorry to hear about your experience with the seedling you received. It’s very disappointing to us as well when a plant doesn’t thrive, especially after international travel. We understand how frustrating this must have been and we sincerely apologize.
At Ecuagenera, we take great care in preparing and shipping our plants, and we follow strict quality control measures. However, as live plants are sensitive to changes in environment, temperature, and handling during transit, occasional losses can occur — especially with delicate seedlings.
We also kindly remind our customers that any issues must be reported, in order to request compensation as outlined in our refund policy.
We appreciate your feedback and hope you’ll give us the chance to serve you better in the future.
Sincerely,
Ecuagenera Team