Thank you for leaving your feedback about our Ceratostema pendens plant. We are sorry for the experience you had regarding the roots. Our team has already reached out to you to help resolve this issue. We hope to have the opportunity to make it up to you in the future. ✨

Thank you for taking the time to leave a review for Ceratostema pendens. We are sorry to hear about the difficulties you have experienced with your plant.
We would like to help you troubleshoot the issue and potentially find a solution. If possible, could you please send us some photos of your plant via email? This would allow us to better analyze the situation and provide you with personalized care instructions.

We apologize for any disappointment or sadness this situation may have caused. Our team is here to assist you and ensure that you have a positive experience with our products. Thank you again for your feedback and we look forward to hearing from you.

Hi there,

Thank you for taking the time to leave a review for our Ceratostema pendens. We're glad to hear that you find it stunning! We apologize for the inconvenience caused by the melting during shipping. Rest assured, our plants are carefully packaged to minimize any damage during transport. We hope that it recovers and starts growing for you soon. If you have any further concerns, please don't hesitate to reach out to us (sales@ecuagenera.com).
Happy gardening!

Best,

Thank you so much, Ralph! We're thrilled to hear your plant arrived in excellent condition all the way from Ecuador to Philadelphia — and even more excited that you loved it enough to order the other Ceratostema varieties right away! That kind of enthusiasm means the world to us.

Thank you for your continued trust in Ecuagenera. We look forward to seeing your Ceratostema collection grow beautifully!

Warm regards,
Ecuagenera Team.