We apologize for the inconvenience you experienced regarding the Sobralia warszewiczii orchid. As an export, we must adhere to the regulations and requirements of the CITES for each species, which unfortunately we did not have in place at the time of your order. We are working towards obtaining the necessary permits for future shipments.
We have already provided you with a refund for the plant that was not sent. We value your feedback and hope to have the opportunity to serve you better in the future. Thank you for bringing this issue to our attention.