Häufig gestellte Fragen

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Geben Sie in diesem Text Antworten auf Ihre am häufigsten gestellten Fragen.

Geben Sie in diesem Text Antworten auf Ihre am häufigsten gestellten Fragen.

Yes. In addition to our extensive collection of orchids, we offer a curated selection of rare and exotic tropical plants, including Araceae (e.g., Anthurium, Philodendron), Bromeliads, and in vitro plantlets. Both species and hybrids are available.

Orchids are resilient but can undergo temporary stress during transport. Mild dehydration or wrinkled leaves are normal. We recommend soaking the roots in water with Superthrive or a gentle root stimulant upon arrival to support recovery.

Soak the roots in a solution of water and a root stimulator (e.g., Superthrive) for 30–60 minutes. Afterward, pot the orchid in a suitable medium and maintain high humidity and indirect light. Repeat hydration treatments twice weekly for the first month to encourage recovery.

Please email us clear photos of the affected plant, including close-ups of the damage, the plant label (if available), and your order number. This information helps us validate the claim and process warranty requests.

Substrate depends on the orchid’s genus, size and growth habit:

• Small-sized orchids: Sphagnum moss with pumice
• Medium-sized orchids: Pine bark with pumice or charcoal
• Large-sized orchids: Coarse pine bark or coconut husk with pumice or other inert materials

Always ensure the medium provides excellent aeration and drainage.

Flowering may be delayed due to acclimatization. Ensure your orchid receives bright, indirect light, consistent humidity (60–80%), proper temperature ranges, and adequate air movement. A balanced fertilization regimen will support future blooming.

Start with a foliar fertilizer or diluted liquid feed for recently shipped or rootless plants. Once established, apply a slow-release fertilizer like 13-13-13 (NPK) every 4–6 months. Complement this with a balanced water-soluble fertilizer during the growing season.

Yes! Walk-in tours are available at our Gualaceo location (approximately 40 minutes in duration). For visits to our El Pangui or Guayaquil facilities, a prior reservation is required. Please contact the respective showrooms for availability and scheduling.

If you are an orchid specialist or belong to an orchid club anywhere in the world, kindly let us know or schedule an appointment by emailing sales@ecuagenera.com. Don’t forget to mention the plant genus you’re interested in!

Geben Sie in diesem Text Antworten auf Ihre am häufigsten gestellten Fragen.

Geben Sie in diesem Text Antworten auf Ihre am häufigsten gestellten Fragen.

Geben Sie in diesem Text Antworten auf Ihre am häufigsten gestellten Fragen.

We process compensation based on the condition of the plant at arrival. Valid claims may be resolved through a replacement in a future shipment, store credit, or a monetary refund (via PayPal or bank transfer).

Availability is listed on our website. If a plant is marked as sold out, contact our sales team for updates or personalized recommendations.

Yes, but we advise choosing expedited shipping and avoiding deliveries during temperature extremes. For cold climates, we offer thermal packs for added protection—please request these at checkout.

Yes. Once your order is dispatched, you’ll receive a tracking number to monitor shipping status in real-time.

Plants are carefully packed in specialized, secure packaging to ensure they arrive in optimal condition. To comply with international regulations and meet the specific needs of each destination, our packaging methods may vary:

• Potted Orchids: Some countries require plants to be shipped in sterile growing media, so we use lightweight, breathable pots with secure anchoring to prevent movement.
• Mounted Orchids: For destinations with strict soil restrictions, orchids may be mounted on cork or driftwood with protective cushioning.
• Bare-Root Wrapped in Moss: When potting isn’t permitted, roots are gently wrapped in moist sphagnum moss and sealed in breathable material to retain humidity.

Additional safeguards—such as insulated liners for extreme climates or phytosanitary-certified boxes—are applied as needed. Every shipment is tailored to protect the plant and adhere to your country’s import guidelines.

Geben Sie in diesem Text Antworten auf Ihre am häufigsten gestellten Fragen.

Geben Sie in diesem Text Antworten auf Ihre am häufigsten gestellten Fragen.

Geben Sie in diesem Text Antworten auf Ihre am häufigsten gestellten Fragen.

Invoices are emailed automatically after purchase. You may also request one through WhatsApp or our support email sales@ecuagenera.com

Plant replacements are included in the next scheduled shipment.

• PayPal/Credit Card refunds: Instant processing
• Bank Transfers: 1–3 business days

Plants that arrive damaged, incorrect, or not in viable condition are eligible for replacement, refund, or store credit. Claims must be submitted within 3 days of delivery with supporting images to sales@ecuagenera.com

We regularly participate in international orchid and plant shows. Visit our Event Calendar to view our upcoming exhibitions and shipping deadlines.

Entrance fees depend on the event organizer. Ecuagenera’s pop-up sales are usually free to attend. Check the Events page for details.

You can order through our website or email/WhatsApp us your wish list for personalized assistance. Contact: sales@ecuagenera.com

Go to our website www.ecuagenera.com , click LIVE SALE and fill up the registration form. A confirmation email will be sent upon registration.

During the Live Sale, comment with the number of the plant you'd like to have. The first one to appear on our screen will be the winner!