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Our Commitment to Your Plants

At Ecuagenera, we take great care in selecting and preparing every plant before it leaves our greenhouse. Because we work with living organisms, we do not offer monetary refunds, but we are fully committed to making sure you are satisfied with your experience.

If your plant does not arrive in expected condition:

Please contact us within 3 days of delivery so we can evaluate your case and determine the best solution.

We may offer:

🌿 Replacement — included in the next scheduled shipment to your region
🌿 Store credit — available for use toward a future order

How to contact us:

Send an email to sales@ecuagenera.com with your order number, photos of the plant and packaging, and a brief description of its condition upon arrival.

We review every case carefully and will get back to you as soon as possible.