We are sorry to hear about your experience with our Philodendron luxurians plant and we apologize for any inconvenience this may have caused. We take great pride in our plants and strive to ensure that they arrive in the best possible condition.
We want to assure you that our plants are guaranteed and if any issues arise, we are always here to help. In regards to your emails, we have thoroughly reviewed our records and we can confirm that we have responded to all of them. We have multiple emails dated July 11th, 15th, and 18th where we have offered a favorable solution.
We value your feedback and we are committed to providing excellent customer service. We would be more than happy to assist you further and make things right. Please don't hesitate to reach out to us again.
Thank you for choosing our products and we hope to have the opportunity to serve you better in the future.