Dear Halil,
We’re truly sorry to hear about your recent experience and understand your disappointment. Shipping live plants internationally presents challenges, but our goal is always to ensure they arrive healthy and well-protected — especially for valued customers like you in Germany.
Your feedback is important, and we take it seriously. Please feel free to contact us at sales@ecuagenera.com with photos of the plants received so we can evaluate the situation and see how we can make it right.
We appreciate your trust and hope to have the opportunity to restore your confidence in our service.
– Ecuagenera Team