Dear Alan,
Thank you for your honest feedback. We're truly sorry to hear that your plant struggled after arrival. We know how disappointing it can be when a plant doesn’t adjust well, even with care. Some species can be quite sensitive to changes in environment, and stress during shipping can occasionally lead to setbacks like pseudobulb loss.
It’s good to hear that two are still holding on, and the use of a fan may indeed support better airflow and recovery. If you’d like, feel free to reach out to us at sales@ecuagenera.com with a photo — our team would be happy to offer tailored care tips to help with stabilization.
We appreciate your trust and hope your plant continues to improve.
Warm regards,
Ecuagenera Team.