We apologize for the disappointment and inconvenience caused by the condition of your Dendrobium cuthbertsonii f. purple upon arrival. We understand how frustrating it can be to receive a stressed plant. We would like to clarify that we have responded to your emails regarding this issue and have offered a solution for the damages. Our email, dated July 2nd, is still awaiting your response.
We value your feedback and are committed to making things right for you. Please let us know how we can further assist you with this matter. We hope to hear back from you soon.