Thank you for bringing this to our attention. We sincerely apologize for the frustrating experience you've had, especially as a long-time customer. We have a clear policy for refunds and replacements, and we regret that we have failed to provide you with a solution.
We were unable to locate your recent emails regarding this order, but we want to fix this for you immediately. Please contact us at [sales@ecuagenera.com] with your order number, and we will process a refund or replacement for your two plants.
We appreciate your feedback and are committed to resolving this promptly.