I have bought orchids from Ecugenera several times when they had booths at shows in the past. This was the first time I ordered online. I will say that throughout the entire process Evelyn was quite nice and kept me informed. You have to remember these plants travel a great distance and have to pass multiple "check points" along the way. I always soak plants coming from far away in a diluted solution of Calcium/Magnesium & Seaweed/Help extract as it helps wake the plant up from its arduous journey. The plant is of a good size [likely flowering size] and is adjusting to life in my terrarium. I will definitely buy plants again from Ecuagenera but getting them when they have a booth does help speed up their acclimation process. Great work by all at Ecugenera!