Thank you very much for your lovely review. We are delighted to hear that you received a beautiful plant and that it is one of your favorites. We hope you get to see it bloom soon. ❤️

Thank you for your feedback. We apologize for any inconvenience caused by the dried leaves during transit. We are glad to hear that the plant itself is in good condition and we hope it continues to thrive in your care. Thank you for choosing our product.

We are sorry to hear about your disappointment with your plant. Our plants are guaranteed and we want to make sure you are satisfied. Please contact us via email at sales@ecuagenera.com so we can assist you. Thank you for bringing this to our attention.

'Hi there, we're sorry to hear about your disappointment with the size of your Phragmipedium kovachii. Our team takes great care in selecting and shipping our products, and we apologize if this one did not meet your expectations. We would be happy to offer you a refund or exchange for a larger plant. Please contact us to sales@ecuagenera.com with your order #. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.