Thank you for your review! We're glad to hear that you received a large plant of our Dendrobium cuthbertsonii var Pepe. Enjoy!

We are sorry to hear about the condition of your Dendrobium cuthbertsonii var Pepe upon arrival. As an imported product, there is paperwork and preparations that need to be completed before shipping, which does not necessarily mean that the product is in transit for the entire two weeks.

We understand your disappointment and we apologize for any inconvenience caused. We took note of your concerns and we would like to assure you that we are doing our best to improve our packaging methods to ensure the safe arrival of our products.

We also want to inform you that on July 2nd, we sent an email offering a favorable solution. We are still waiting for your response and we hope to hear from you soon. We value your satisfaction as a customer and we want to make things right.

Thank you for your kind words. We are glad to hear that you had a positive experience with our product and that it arrived on time and in good condition. We hope you continue to enjoy its beautiful blooms. Thank you for choosing our company.