POOR PACKING, ALONG WITH UPS ISSUES
UNFORTUNATELY, THE SHIPMENT ARRIVED, DRIED OUT, LOSS OF
LEAVES AND EVEN DRIED OUT ROOT BALL. I AM HOPING THAT THE PLANT IS RECOVERABLE. NEED TO CONSIDER THE USE OF
DAMP SPHAGNUM MOSS, AROUND THE ROOT BALL AND LEAVES.
I AM A LONG TIME CUSTOMER AND HAVE HAD BETTER EXPERIENCES IN THE PAST, ABOUT 5-10 YEARS AGO, BETTER PACKING THEN. UPS IS A NIGHTMARE TO DEAL WITH NOW. PREFER SHIPMENT BY FEDEX OR EVEN USPS, IF 2DAY OR OVERNIGHT.
I WISH YOUR COMPANY ONLY THE BEST AND WILL CONTINUE
PURCHASING PLANTS WHEN I CAN AFFORD OVERNIGHT SHIPPING.
BEST REGARDS,
C W NORRIS III