Thank you for taking the time to amend your previous review. We apologize for any inconvenience caused by the plants arriving in poor condition. We are glad that you were able to recover our email and we appreciate your willingness to give us a chance to make things right. We will ensure that your replacement plants are of the highest quality. Thank you for your understanding and we look forward to serving you better in the future.

Thank you for bringing this issue to our attention. We are sorry to hear that your plants arrived in such poor condition. We take great care in packaging and shipping our products, so it is disappointing to hear that they did not arrive as expected.

We have checked our records and can confirm that we did receive your email regarding the condition of the plants. Our team has already responded with a favorable solution on July 16th. We would be happy to assist you further and make things right. Please do not hesitate to reach out to us if you have any further concerns or questions.

Thank you for choosing our products and we hope to hear from you soon.