Bulbophyllum ambrosia

I ordered this plant with a Brassavola Cucullata which arrived in terrible condition. This Bulbophyllum I got was just slightly better then the cucullata. It dropped nearly all its leaves and had very shriveled pseudobulbs. I think it may survive which I expressed to Ecuagenera, I am not pleased with this company and I hope that my second order (placed before I received my first) makes it worth all the hasssle. As of right now I won't be ordering from them again especially since they barely attempted to make it right. I wonder if I didn't have my second order would they have even tried to replace the plant? (Which they didn't)